Star Kitchen là trường dạy nấu ăn đến từ Nhật Bản. The Cafe là cửa hàng kinh doanh bánh ngọt, đồ ăn và thức uống theo phong cách Nhật của Star Kitchen.

Với việc mở cửa hàng mới tại quận 1 thành phố Hồ Chí Minh vào ngày 30/7/2016, Star Kitchen tuyển dụng 2 nhân viên có chuyên môn làm việc full-time tại địa điểm trên. 

I. Position: Cake Shop Staff (fulltime)

1. Duties and Responsibilities

a. Sales/ Customer Service:

• Apply company’s service standards daily
• Greet and attend to customers in a courteous and helpful manner, Smile and Thank customers during each transaction, provide After- Sales Service.
• Keep up-to-date on store information and product knowledge and sell and promote merchandise and services of the store.
• Provide the highest level of customer service.
• Work with team to achieve sales target.

b. Stock Control:

• Check stock daily to ensure that shelves are well-stocked and replenish stock whenever necessary.
• Return any damaged stock according to procedures.
• Assist in physical stock-taking.
• Receiving and check quantity, quality, sizes and price tags of stock.

c. Housekeeping and Merchandise Display:

• Keep sales area clean and tidy, pick up/ dispose (any) litter.
• Keep the showcases and fixtures (including and storeroom,) clean and tidy; clean/ dust, merchandise to keep them looking new and clean.
• Ensure that merchandise on display is neat and orderly.
• Assist in promotion/ festive merchandise display.

d. Security:

• Always be alert of suspicious characters; report any shop-lifting to superior/ security officer.

e. Market & Customers’ Information:

• Feedback to superior on the salability of merchandise.
• Feedback on customer comments regarding quality, usage, prices etc.

f. Administrative Procedures:

• Replenish stationery supplies (bags, wrapping paper etc)
• Complete necessary forms such as Repeat Order Requisition Form, Out of Stock Form, Daily Sales Record etc.
• Any other duties as and when assigned by the company.

2. Requirenments

a. Education & Training

• Bachelor Degree with related major. Business Administration or Hospitality Management are preferred
• Good at English skill: speaking, writing, listening & reading;
• Proficiency with the use of Ms Word and Excel

b. Experience

• Outstanding practical experience in a retail and customer service oriented environment.

c. Skills & Attitudes

• Interest in food and cooking
• Active listening and attention to detail
• Excellent knowledge of relating with clients and associates in a positive, professional and polite way.
• Commendable customer service skills with exceptional planning and organizational dexterity at all levels;
• Hard working, honest, trustworthy
• Analytical ability and teamwork spirit.

3. Benefits and Opportunities

• Experience various dimension of  business development for start-up business.
• Learn Japanese popular cuisines.
• Meet a new and diverse group of people who also share their passion for cooking.
• Get special discount offer about products for staff

4. Time and Conditions

• Being able to work on shift, weekends and public holidays when required;
• 8 hours/day. (From 9:00 to 22:00)
• 1 day off/week.
• Training: class observation, knowledge of cakes and ongoing training as needed
• Date to start: From July 2016

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II. Postion: Store Supervisor (fulltime)

1. Duties and Responsibilities
a. Sales Operation and Customer Service

• Keep up-to-date on store information and product knowledge to sell and promote merchandise and services of the company, employing a consistently high level of service.
• Maintain and update data bank of regular customers, ensure effective and systematic customer data resource system. Know the customers by their names and their shopping interests.
• Handle and resolve customers’ feedback/ complaints; feedback to manager(s) on customer’s comments.
• Provide support in the following areas:

- Cashiering duties

- Stock control

- Housekeeping

- Merchandise display

- Security measures on the sales floor

- Market information, customer feedback to superiors

- Sales administrative procedures

b. Control of Stock Level

• Conduct physical stock-take; check stock daily on the shelves and in the stock-room; replenish fast-moving stock, report on out-of-stocks, slow/fast moving stock; return damaged/ soiled merchandise.
• Check price-tags

c. Staff Management

• Provide OJT (Mentorship) and train retail staff and promoters on the following:

- Provision of quality service to customers

- Selling techniques and merchandise knowledge

- Behave according to business etiquettes and standards set by the company

 -Abide by company’s grooming standards

- Adhere to company policies, rules and regulations

• Supervise retail staff and promoters to carry out their duties effectively and efficiently and to achieve sales, profit targets and control stock level.
• Provide feedback to superior on staff performance.

d. Safety & Security

• Ensure that retail staff and promoters observe safety and security procedures.
• Report any shoplifting case and/or suspicious characters to superior or security personnel.

e. Housekeeping

• Ensure that sales area, showcases and fixtures are always clean and tidy; ensure that products on display are clean and tidy.

f. Administrative Procedures

• Update and maintain records of VIPs, SKU, stock, etc.
• Daily sales records.
• Monitor/ check staff attendance against duty rosters.
• Comply with the Company’s rules and regulations. Any act for bribes and the Company’s information leaking out is totally unacceptable. 
• Any other duties as and when assigned by the company.

g. Other duties as assigned

2. Requirements

a. Education & Training

• Bachelor Degree with related major. Business Administration or Hospitality Management are preferred
• Experience in working for international company is favorable;
• Fluent in English for all skills: speaking, writing, listening & reading;
• Proficient in MS Office application (Word, Excel, PowerPoint…)

b. Experience

• At least 01 year experience in Retail Business or in the same position; 

c. Skills & Attitudes

• Interest in food and cooking
• Active listening and attention to detail
• Customer-oriented and good management ability;
• In-depth knowledge of the stores’ commodities; 
• Strong problem solving skills;
• Hard working, honest, trustworthy and teamwork spirit;
• Integrity, politeness, flexible and active;

3. Benefits and Opportunities

• Opportunity to become retail manager
• Experience various dimension of business development for start-up business.
• Learn Japanese popular cuisines.
• Meet a new and diverse group of people who also share their passion for cooking.
• Get special discount offer about products for staff

4. Time and Conditions

• Being able to work on shift, weekends and public holidays when required
• 8 hours/day. (From 9:00 to 22:00)
• 1 day off/week.
• Training: class observation, knowledge of cakes and ongoing training as needed
• Hired as Trainee for the first two month.
• Date to start: From July 2016

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Working place:

• New shop at District 1 Ho Chi Minh.

Process:

• Please send your CV in English and other relating certificates to: Mr. Yuya Arashima - Email: [email protected] - Contact: 0972938392 (Ms. Kim Thi)

• Email subject: [STA] Position - Full name

DEADLINE: 10/7/2016